OUR Objective

Make it run and then try our best to tune it up

There are numerous reasons why a vintage watch movement does not run accurately, servicing solves a lot of the issues, but beyond that; wear and tear of pivots, and aging of parts all contribute to it.  We try our best to source new original parts for all our servicing.  If they are not available we shall either try to recondition the old part or source good used parts from the same donor movements.

Myth

There is a myth amongst the non-collectors society that watch repair shops swap out their original parts to exchange for fake parts.  There is some truth to this and we have seen some examples, but this is true to only hit and run operations. 

The Tricky ‘Parts’

In the event that we find some non-original parts in a customer's watch, we shall immediately inform the customer before undertaking repairs, this will avoid potential misunderstanding. And if an original part is not available or is prohibitively expensive we shall see if a substitute can be found but we shall always inform the customer and give them their choice.

POSTSCRIPT

There is a funny question that we get asked occasionally, “How can we trust you to send the watch halfway around the world?”; Our answer is very simple, Google research us and if you feel comfortable then send the item to us! Otherwise, send it to the original name-brand service centers.