Professional Watch Restoration

Wach Case Polish, re-profiling, dent fixing, 18K Gold Replating & case repairs

Besides watch polishing and case restoration, including scratch removal, dent fixing, re-profiling and re-finishing as per original factory standards, we are also capable of carrying out more complex watch case repair, such as failed watch crowns, broken stems, stuck case backs, re-threading, 18K gold re-plating or re-building lugs or even the whole watch case for more severe damages and corrosion. We can bring most watch cases back to life, in their original shape and finish, regardless of their current condition.

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Case Restoration: Correcting Over-Polished Cases, Laser Welding, Re-profiling & Re-finishing Cases

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Case Restoration: 18K Gold Plating

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Case Repair: Re-build Broken Lugs

Before Lugs Re-build (Front)

Before Lugs Re-build (Back)

After Lugs Re-build (Front)

After Lugs Re-build (Back)

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**Best In Class Watch Polishing, Why?**

Unique to us, our watch polish and restoration process includes re-profiling of the watch case. Besides scratch removal, we also ensure the original watch shape, silhouette, edges, chamfers, and finishings are sharp and defined, as close to the original factory finish as possible.

Re-profiling Every Watch Case

Thoroughly understanding every watch before restoration begins

In order to re-profile a watch, in such a way that preserves the tiniest details of a watch case, often in contrasting and distinct finishes, we must develop a deep understanding of the original form. To gatekeep any watch’s originality and authenticity, we require our team to spend enough time researching and studying before any restoration work.

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Re-finished to original factory standard

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World-renowned watch restoration specialists

Spearheaded by founder and renowned watch restorer, Michael Young has immense experience in watch case materials and structure, restoring thousands of watch cases over the years. Being hands-on with an eye for detail, our watch restoration work quality is comparable to original factory finishing standards.

Founder's story

A Different Approach To Polish Watches

thoroughly disassembled for the most detailed finish

Our unique recipe involves fully embracing the traditional watchmaking approach, involving detailed assembly and disassembly processes. Together with passion, knowledge, bespoke toolings, professional equipment, and machinery, our approach allows us to carry out polishing and re-finishing meticulously for every case part, which is impossible to achieve with ordinary tools.

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no more dents, deep scratches and cracks

leveraging laser welding technique

Mastering laser welding techniques allows us to restore different parts of a damaged watch case. With a ‘Re-finishing After Filling’ approach, together with our re-profiling skills, we ensure original details and sharp edges are kept while preventing over-polishing any watch cases.

We care store the following case materials: Stainless Steel, 18K Yellow Gold, 18K White Gold and Titanium

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Frequently Asked Questions

General Questions

Q: What is the typical turnaround time for services?

Most projects, including restoration and repairs, require 4–6 weeks for completion. Complex restorations or rare part sourcing may extend timelines, which we communicate during the initial evaluation.

Q: How are service costs determined?

Pricing reflects the scope of work, part availability, and labor intensity. After a free inspection, we provide a detailed estimate with tiered options (e.g., basic cleaning vs. full movement overhaul).

Q: Do you authenticate watches before restoration?

Yes. We conduct authenticity checks using high-resolution microscopy and manufacturer databases to ensure components match original specifications. Certificates of authenticity are available upon request.

Q: What type of batteries do you use in quartz watches?

We utilize high-quality Sony batteries (manufactured in Japan) for all quartz watch services. While "Swiss-made" batteries are often requested, our experience indicates a higher risk of electrolyte leakage, particularly during prolonged storage. This leakage can cause significant damage to the watch movement. Sony batteries provide superior reliability and longevity, mitigating this risk and ensuring optimal performance.

Q: Do you accept international shipments?

We serve clients globally via insured couriers (DHL, FedEx). Customs documentation assistance is provided for non-Hong Kong residents.

Q: What post-restoration care do you recommend?

We provide a 6-month warranty and advise annual servicing.

Q: Do you offer free consultations?

Yes. We provide free check-ups and consultations to assess your watch case's condition and recommend suitable restoration options.

Watch Restoration

Q: What types of watch case restoration services do you offer?

We provide comprehensive case restoration, including polishing, scratch removal, dent fixing, re-profiling, re-finishing, 18K gold re-plating, laser welding, and rebuilding broken lugs or entire cases for severely damaged watches.

Q: Can you source original manufacturer parts?

Through partnerships with 15+ Swiss brands, we procure genuine components for models produced after 1950. For pre-1950s watches, we craft custom parts using period-correct materials.

Q: How do you ensure the originality of the watch case during restoration?

Our team conducts thorough research on each watch model before starting restoration. This ensures we preserve the tiniest details and maintain the original shape, finishes, and authenticity of the case.

Q: What does your 18K gold re-plating service include?

Our 18K gold re-plating service restores faded or worn gold cases to their original luster using high-quality materials that match factory specifications for yellow or white gold finishes.

Q: What is re-profiling, and why is it important?

Re-profiling involves restoring a watch case to its original shape by carefully preserving its sharp edges and distinct finishes. This process ensures the watch retains its factory-authentic appearance while correcting over-polished or damaged areas.

Q: How do you avoid over-polishing during restoration?

We use a meticulous approach that includes disassembling the watch case for detailed work and employing bespoke tools and machinery. This prevents over-polishing while maintaining sharp edges and original details.

Q: Can you repair deep dents or cracks in a watch case?

Yes. Using advanced laser welding techniques, we can fill dents and cracks while ensuring the original details are restored through our re-finishing process.

Q: Can you rebuild broken lugs or severely damaged cases?

Yes. We can rebuild broken lugs or even reconstruct entire cases for watches with significant damage or corrosion using laser welding and other advanced techniques.

Q: Do you repair issues like failed crowns or stuck case backs?

Absolutely. We handle complex repairs such as fixing failed crowns, broken stems, stuck case backs, and re-threading as part of our comprehensive service offerings.

Q: Do you restore water-damaged watches?

Yes. Our corrosion mitigation process involves disassembling movements, treating affected areas with anti-oxidizing solutions, and replacing compromised gaskets.