Professional Watch Repair & Service

We Repair And Service Any Watches And Clocks

We professionally repair and service mechanical watches, quartz watches, pocket watches, alarms, minute repeaters and clocks, no matter how old. With at least 20 years of experience, our watchmakers can service and repair most Swiss, German, and Japanese watch brands, as well as sourcing original watch parts when replacement is needed. Message us now or bring in your timepiece for a free quotation with our best advice.

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Watch Service: Repairs, Maintenance, and timekeeping.

During a watch service, we perform a complete overhaul of the watch movement, which includes any general repair, cleaning, oiling, and time regulation. All watch functions and complications are tested individually.

“Our watch service ensures your watches keep time accurately and function reliably. Otherwise, it will lose most of its value, no matter what brand.”

— Classic Watch Repair

all watch service & repair include:

6 Months Warranty Period

During which we’ll cover your movement repair cost in case anything goes wrong with the watch.

Water Resistance Test

Professionally pressure tested for 30 meters (3ATM) to prevent oxidation of dials and hands, as well as rusting of watch parts.

quality control during watch service and repair — 72-Hours Quality Control

Our standard procedure is to test the power reserve, automatic winding module, and hand alignment of a watch in various positions.

Frequently Asked Questions

General Questions

Q: What is the typical turnaround time for services?

Most projects, including restoration and repairs, require 4–6 weeks for completion. Complex restorations or rare part sourcing may extend timelines, which we communicate during the initial evaluation.

Q: How are service costs determined?

Pricing reflects the scope of work, part availability, and labor intensity. After a free inspection, we provide a detailed estimate with tiered options (e.g., basic cleaning vs. full movement overhaul).

Q: Do you authenticate watches before restoration?

Yes. We conduct authenticity checks using high-resolution microscopy and manufacturer databases to ensure components match original specifications. Certificates of authenticity are available upon request.

Q: What type of batteries do you use in quartz watches?

We utilize high-quality Sony batteries (manufactured in Japan) for all quartz watch services. While "Swiss-made" batteries are often requested, our experience indicates a higher risk of electrolyte leakage, particularly during prolonged storage. This leakage can cause significant damage to the watch movement. Sony batteries provide superior reliability and longevity, mitigating this risk and ensuring optimal performance.

Q: Do you accept international shipments?

We serve clients globally via insured couriers (DHL, FedEx). Customs documentation assistance is provided for non-Hong Kong residents.

Q: What post-restoration care do you recommend?

We provide a 6-month warranty and advise annual servicing.

Q: Do you offer free consultations?

Yes. We provide free check-ups and consultations to assess your watch case's condition and recommend suitable restoration options.

Watch Repairs and Movement Services

Q: What types of watches and clocks do you service?

We service mechanical watches, quartz watches, pocket watches, alarms, minute repeaters, and clocks, regardless of their age. Our expertise covers Swiss, German, and Japanese brands.

Q: Can you source original parts for repairs?

Yes. We source original parts from manufacturers whenever replacements are needed to ensure authenticity and quality.

Q: What is included in a watch movement service?

Our movement service includes a complete overhaul of the watch movement, cleaning, oiling, time regulation, and testing all functions and complications individually.

Q: How do you handle complex watch repairs?

Our experienced watchmakers have over 20 years of expertise in repairing intricate complications such as chronographs, moonphases, GMTs, tourbillons, and minute repeaters. Each repair is tailored to the specific needs of the timepiece.

Q: What happens if my watch has stopped working completely?

We perform a thorough diagnostic evaluation to identify the issue. This may involve replacing worn-out parts, recalibrating the movement, or cleaning and oiling components to restore functionality.

Q: What are the prices for your services?

Here is a reference for our 2023 service prices:

Quartz Battery Change: US$25+ / HK$200+
Quartz & Complications: US$250 / HK$1,800+
3-Hand Mechanical: US$265 / HK$1,950+
4-Hand Mechanical GMT: US$365 / HK$2,800+
Moonphase: US$450 / HK$3,500+
3-Hand Mechanical Chronograph: US$500 / HK$3,800+
4-Hand Mechanical GMT Chronograph: US$580 / HK$4,500+
Complications & Tourbillons: US$650 / HK$4,800+
Pocket Watches & Clocks: By Quotation

Q: Do you perform time regulation?

Yes. As part of our movement service, we regulate the timekeeping accuracy of your watch using precision tools to ensure it meets or exceeds factory standards.

Q: Can you service vintage or antique pocket watches?

Yes. We specialize in servicing vintage and antique pocket watches and clocks. Pricing is determined after an initial evaluation due to the unique nature of these pieces.

Q: How often should mechanical movements be serviced?

Manufacturer guidelines recommend 3–5 years. We advise annual inspections for often-worn watches and watches exposed to moisture or temperature extremes.

Q: Can you repair chronograph complications?

Our watchmakers recalibrate column-wheel and cam-operated chronographs, including troubleshooting faulty reset hammers and misaligned subdials.

Q: Do you waterproof watches after repairs?

All timepieces undergo 3ATM pressure testing. For dive watches, we perform 10ATM tests and replace crown gaskets with manufacturer-specified polymers.

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“Known for being the most friendly and passionate watch repair shop, we only recommend practical and cost-effective solutions possible for your watch. ”

— Classic Watch Repair

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